Terms of service

Terms of Service

Welcome to Paws Friends. These Terms of Service govern your use of our website, pawsfriends.co.uk, and any purchases made through our online store.

By accessing our website or purchasing a product from us, you agree to these Terms of Service. Please read them carefully before placing an order.

1. About Our Store

Paws Friends is an online store offering pet products and accessories. Some products may be supplied and shipped by third-party suppliers.

Product availability, prices and delivery times may change from time to time.

2. Online Store Terms

By using this website, you confirm that you are legally able to enter into a purchase agreement.

You must not use our products, website or services for any unlawful or unauthorised purpose.

3. Products and Product Information

We make reasonable efforts to display product descriptions, photographs, colours, specifications and prices accurately.

However, colours and appearance may vary depending on your device or screen, and minor differences may occur between product images and the item received.

We reserve the right to modify or discontinue products where reasonably necessary.

4. Prices and Payment

Prices displayed on our website are shown in GBP (£), unless otherwise stated.

Payment must be completed using one of the payment methods available at checkout.

We reserve the right to correct genuine pricing or product-information errors. If an error affects an order you have already placed, we will contact you before proceeding where required.

5. Orders

After placing an order, you may receive an order confirmation by email.

We reserve the right to refuse or cancel an order where reasonably necessary, including where a product is unavailable, payment cannot be authorised, fraud is suspected, or incorrect pricing or product information has been displayed.

If we cancel an order after payment has been taken, the appropriate refund will be issued.

6. Shipping and Delivery

Delivery times shown on our website are estimates unless expressly stated otherwise.

Some products may be shipped directly from third-party suppliers and may arrive separately.

Please ensure that your delivery information is accurate before completing your purchase.

For more information, please refer to our Shipping Policy.

7. Returns, Cancellations and Refunds

Returns, cancellations and refunds are handled according to our Returns & Refunds Policy and your applicable statutory rights.

Nothing in these Terms is intended to exclude or restrict consumer rights that cannot legally be excluded or restricted.

8. Third-Party Services

Our store may use third-party providers for services such as payment processing, order fulfilment, delivery and website functionality.

Your use of certain third-party services may also be subject to the terms and privacy policies of those providers.

9. Intellectual Property

Unless otherwise stated, the content created for Paws Friends, including our branding, text and website materials, may not be copied, reproduced or commercially exploited without permission, except where permitted by law.

Third-party product names, trademarks, photographs and other materials remain the property of their respective owners.

10. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to applicable law, Paws Friends will not be responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a consumer purchase.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

12. Changes to These Terms

We may update these Terms of Service when necessary. The latest version will be available on this website.

Changes will not affect rights that have already arisen under an existing order except where permitted by law.

13. Governing Law

These Terms are governed by the applicable laws of the United Kingdom. If you are a consumer, you also retain any mandatory protections available to you under applicable consumer law.